24/7 Unmatched Service & Support. One Contract - One Report - One Check!
While honing over three hundred years of experience, The Pelican Group has developed a National Service Network of local operators supporting our client’s’ national accounts. We currently have more than 600 local operators dedicated to providing our clients 24-hour a day unmatched service & support. Many of the local operators have worked with The Pelican Group since inception in 1993.
At The Pelican Group, we have a hands-on approach which guarantees prompt and professional service. We work hand-in-hand with our local operators to monitor every account and audit every commission report.
- We manage and resolve all disputes and customer requests.
- We offer 24/7 live support operators who immediately dispatch issues to our Regional Representatives who follow-up to ensure any problem is properly resolved.
Highlights
The Pelican Group focuses on personalized service, increased opportunities and maximized revenues.
- Single point of contact –Your dedicated Account Manager will resolve any issue whenever it arises.
- 24 / 7 Toll-Free Service Hotline – Pelican’s toll-free service hotline is available 24 hours a day, 7 days a week to handle all service requests.
- On-site visits – Regular on-site visits by Pelican representatives ensure proper vendor performance and a strong communication link between Pelican and your Managers
- Service Response within 24 hours – Pelican’s network of operators respond to service calls within 24 hours including weekends and holidays
- Customer Service Follow Up – The Pelican Group follows up with each Store Manager after a reported problem to ensure the service request was resolved properly
- Service Call Tracking – All service calls placed to Pelican are tracked on a monthly basis and analyzed to ensure your locations are receiving the service you expect
National Network
The Pelican Group’s National Network not only benefits our clients, but also the local operator. By being part of Pelican’s Network, local operators gain access to The Pelican Group’s buying power, reputation and knowledge base, which in turn benefits everyone participating in our programs.
Our high quality local operators have proven abilities to service accounts in a timely manner, pay commissions accurately and timely with the flexibility to meet the needs of the changing marketplace.
The Pelican Group’s National Network provides clients with true nationwide coverage. We are the only service organization that can handle our clients’ needs while providing the level of service expected at the local level.
This creates a “The Toolbox for Success” leading to the highest level of service in the country with the most sophisticated analytics tools which includes market data, machine data, user trends and sales cycles providing The Pelican Group clients access to the most advanced analytics and vend management program in the country.