The Pelican Circle / Overview
Our Process is a Continuous Cycle of Improvement Evolving Over Time with our clients’ needs.
The successful implementation of a well-managed program requires several steps involving all parties. Below is a simplified overview of a typical implementation program. (Please note: Detailed updates are provided throughout this process.)
1. Analysis
What:
Work together as a team – including the client, The Pelican Group and the operator/supplier – to analyze and determine the appropriate solution.How:
- Educating you through our experience and ideas
- Understanding your vending goals and company-wide objectives
- Analyzing your current vending strategy
- Leverage trends and The Pelican Group’s proprietary Birds’ Eye data
Result:
Through these steps, The Pelican Group can recommend a successful solution to help you achieve your corporate goals.
3. Customized Solution
What:
Implement the agreed upon program in all locationsHow:
- Monitor every step of the implementation
- Provide timely weekly updates throughout implementation
- Have The Pelican Group’s employees inspect and audit regularly
- Follow up on each and every install to ensure 100% client satisfaction
Result:
A cohesive nationwide program operating at the highest level
4. Transaction Process
What:
Providing customers with multiple payment options to increase transactionsHow:
- Initiatation of transaction by customer
- Record coinage/money exchange
- Customer engages with equipment and has enjoyable experience
- Making it easier for customers to spend
Result:
Accurate accountability and increased customer satisfaction
5. Service
What:
Local operator for best in class localized serviceHow:
- Pelican Vendor arrives on location
- Vendor checks in with designated location representative
- Vendor replenishes, cleans machines and verifies proper operation
- Cash collected and meter readings recorded for cash accountability
- All vending service issues are solved
Result:
The highest level of service in the nation
7. Accounting
What:
One way The Pelican Group ensures commission integrity is through the use our propriety Birds’ Eye softwareHow:
- Receive the vending commissions report electronically, via our Bird’s Eye Software, from the operators
- Audit and analyze commission reports for accuracy, inconsistencies and completenesse
- Inspect and audit to verify accuracy of monthly non-resettable meters
- Resolve any financial reporting issues, discrepancies or concerns
- Prepare consolidated financials, in specified format, with one check or wire transfer
- Electronically submit commissions and executive summary
- Provide ongoing data management via our Birds’ Eye secure database
Result:
Accurate accounting practices involving checks and balances